Tenants

We strive to provide our tenants an enjoyable place to call home. So whether looking for a home to rent or buy we can help get you there.

Please log into your Tenant Portal to report a maintenance issue. Once logged in, you can submit a new maintenance request and view the status of any previous requests

Our vendors schedule directly with our tenants to make all repairs. If you fail to keep a scheduled appointment with a vendor, you will be responsible for the cost of the service call. It is the tenant's responsibility to make the home available for repairs, not the landlords.

For after hour emergencies contact your favorite licensed plumber, electrician, or contractor, or if pertinent, 911. If determined that the problem was in fact an emergency situation that is of landlord responsibility, you will be reimbursed.

Failure to report such problem could result is a hazard and can cause further damage to the property and additional costs. Any calls to repair men directly without authorization from us may result in you being directly responsible for payment.

Please be sure you check all circuit breakers, make sure pilot lights are lit and air filters have been changed before calling for service, failure to check these items may result in a tenant charge to remedy.

What is considered an emergency?

An emergency is something related to the condition of the property that materially affects the physical health or safety of an ordinary tenant, or a condition which is not attended to immediately, will cause further damage. Examples of a maintenance emergency would be the main sewer line is backed up (a clogged toilet is a tenant charge) or a broken pipe is causing water to leak into the home. A repair to the air conditioning system is not an emergency.

Maintenance Emergencies

What is an emergency?

• Fire - call the fire department.
• Gas leak - turn off gas & call Southern California Gas 1-800-427-2200.
• A plumbing leak that requires the entire water supply to the home to be shut off.
• A broken pipe is causing water to leak into the home - turn water off at the main line or off at the fixture.
• The main sewer line is backed up - no plumbing in the house is working.
• Total loss of water (check with your Water Company first).
• Total loss of heat when outside temperature is below 45 degrees and there is only one heat source in the house.
• Total loss of electricity (check with the utility company before reporting to Full House Property Management).
• IMMEDIATE electrical danger- shut off main breaker in breaker box.

NON- Emergency items: With any non -emergency item please submit a work order and an appropriate vendor will be dispatched.

If it is after 4:00 p.m. and before 9:00 a.m. and the call is not an emergency, you could be charged for the emergency maintenance call- if we are able to dispatch a vendor or if you call someone out.